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For the
people of Kianco, customers always come first in our mind. We won't let
our customers waiting longer if they come to our point of sales. We
promise to provide out customers with human-oriented service and
intimate guidance for shopping. With professional engineering teams and
the 24-hour service hotline, we are ready to render quality service for
each customer.
Upon
receiving the complaints from customers, the after-sales personnel
shall, within 48 hours, come to the site of customers for processing of
problems and explaining to them the reasons of such abnormal occurrence.
In such process, the personnel involved shall investigate the matter
carefully, make detailed processing log and put forward solutions to
customers. After that, they should ask the customer to sign on the log.
The logs shall be later brought back to the company for filing, so that
relevant personnel would learn form them and improve their working
efficiency.
For
customer who has adopted our products (with detailed requirements on
specification, material and process), we promise to guarantee them a
maintenance period of three years. In addition, we are willing to
appoint special personnel to answer customer's questions, visit the
customer, investigate the customer's site, carry out market survey and
make problem analysis, so as to effectively accomplish the undertakings
of after-sales service.
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